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Join the team behind one of the world’s most celebrated restaurant brands. At La Petite Maison, we are known for exceptional service, timeless French-Mediterranean cuisine, and a passion for hospitality.
Be part of our restaurant in Abu Dhabi and help create unforgettable experiences, the LPM way. 🍅🍋
This is a newly created role, perfect for a hospitality professional with a strong personality who loves building relationships and growing the business. You will lead Guest Relations, look after our regulars and VIPs, and drive corporate, MICE and group business, reporting directly to the General Manager.
What will you do:
Build privileged relationships with regulars, VIPs and first time guests, keeping guest recognition and the VIP list always up to date.
Handle and follow up on guest feedback and complaints in a friendly, professional and effective way.
Support and mentor the Reception & Reservations team on guest experience.
Drive revenue by developing corporate relationships and proactively generating new business.
Build and maintain a strong network of hotel concierges and key business partners.
Keep an eye on cover trends, local events and competitors, proposing initiatives to grow covers and guest engagement.
Work closely with Marketing and Operations on promotional and guest engagement initiatives.
Report on bookings, guest satisfaction and complaints to Senior Management.
What you need:
Minimum 3 years of experience in high end restaurants or luxury hospitality.
Previous experience in Guest Relations or Reception.
Proven experience in sales or business development, ideally with an established guest and corporate network in the UAE.
Supervisory or management experience in F&B, with a stable career history.
Familiarity with reservation systems (7Rooms), POS and MS Office.
Flexibility to work various shifts and travel for business purposes.
Why Choose Us
Be part of an internationally recognized brand where you are treated like family, with real room to grow and to make this brand new role your own.
Be part of LPM, where every detail matters, and every guest is celebrated.